Refunds & Cancellations

Effective November 4, 2026 · Last updated November 4, 2026

The short version Credits are prepaid and spent on work the Service actually performs. When a paid operation fails, the credit comes back automatically. Beyond that, we refund unused credits when asked within 30 days.

What costs a credit

One credit for a plan generation, including a regeneration.
One credit per variant for an import, reserved when the import is queued.
One credit per 100 pages for OCR of a scanned PDF, charged only when it succeeds.

The app shows the cost before you confirm any of these. Reading a plan, editing it, printing handouts, and downloading a student reading PDF are free.

Automatic refunds

If a generation or import fails, or an OCR job does not produce usable text, the credits are returned to your balance and you do not need to ask. The credit ledger in your account shows every charge and refund.

Refunds on request

If you have unused credits and you ask within 30 days of purchase, we will refund them to your original payment method. After 30 days, or for credits already spent, refunds are at our discretion — write to support@lessonplanfactory.com and explain what happened. We would rather fix a problem than keep money for work that did not help you.

Refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank. We do not refund transaction fees charged by your bank, and we cannot refund more than you paid.

Cancelling

You can stop a monthly plan at any time; it ends with the month you have paid for, and unused allowance does not carry over. Purchased credits stay with you and never expire. If you want to close your account, ask us and we will delete it along with your plans and uploads. Unused credits are forfeited when an account is closed, so ask for a refund first if you are entitled to one.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback for credits you have already used may lead us to suspend the account while the dispute is resolved.

Changes to prices

We may change credit prices. A change never affects credits you have already bought.

Contact

Billing questions: support@lessonplanfactory.com. Lesson Plan Factory, West Virginia, United States.

← Back to Lesson Plan Factory